Responsible Gaming at 88xx

1. Our Commitment to Responsible Gaming

88xx is Bangladesh's premier online casino and sports betting platform, and with that position comes a serious responsibility. We are firmly committed to providing a safe, fair, and transparent gaming environment for every player on our platform. Responsible gaming is not a checkbox for us — it is embedded in the way 88xx operates, from the technology we build to the customer support we provide.

We recognise that for the vast majority of players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, online gambling is a form of entertainment enjoyed in moderation. However, we also acknowledge that for a small number of individuals, gambling can develop into a problem that affects their financial wellbeing, relationships, and mental health. This page exists to ensure that every 88xx player has access to the information and tools needed to keep gaming fun and firmly in control.

Our responsible gaming policy applies to all products on the 88xx platform, including live casino games, cricket betting markets, slots, and all other game categories. Regardless of whether you are placing a ৳200 cricket bet during a BPL match or spinning the reels on a Pragmatic Play slot, the same player-protection tools are available to you at all times.

2. Age Restriction — 18+ Only

88xx operates a strict adults-only policy. You must be at least 18 years of age to register an account, make a deposit, or place any wager on the 88xx platform. This is a non-negotiable requirement and applies to all players regardless of their location within Bangladesh.

2.1 Age Verification Process

During registration, all new 88xx players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) process, we may request a copy of your National Identity Card (NID), passport, or another government-issued identification document to verify your age. Accounts that cannot be verified as belonging to an adult will be suspended and all deposited funds returned to the original payment method.

2.2 Protecting Minors

If you share a device with younger family members, we strongly recommend enabling parental control software to prevent access to gambling websites. Free parental control tools are available for all major device types. If you suspect that a minor has registered on 88xx using false information, please contact us immediately at [email protected] so that we can investigate and close the account.

88xx does not knowingly allow minors to register or play. Any employee or representative of 88xx who becomes aware of a minor accessing the platform is required to escalate the matter immediately for account closure. 18+

3. Deposit Limits

One of the most effective responsible gaming tools available on 88xx is the ability to set deposit limits on your account. A deposit limit defines the maximum amount of BDT you can deposit into your 88xx account within a specified time frame. Setting a deposit limit helps you maintain a clear and firm boundary between your entertainment budget and your essential living expenses.

3.1 How Deposit Limits Work

You can set deposit limits directly from your 88xx account settings under the Responsible Gaming section. You may configure limits at three different intervals:

• Daily Deposit Limit: The maximum amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you can deposit across any rolling 30-day period.

You may set limits in any combination. If you set both a daily and a weekly limit, the more restrictive limit will always apply. For example, if your daily limit is ৳1,000 and your weekly limit is ৳5,000, you cannot deposit more than ৳1,000 on any given day even if your weekly total has not yet been reached.

3.2 Changing Your Deposit Limit

4. Time-Out Features

A time-out is a short-term break from gambling that temporarily suspends your access to your 88xx account. Time-outs are suitable for players who want a brief pause to reassess their gaming habits without committing to a long-term exclusion.

4.1 Available Time-Out Durations

88xx offers the following time-out periods, all of which can be activated instantly from your account settings:

• 24-Hour Time-Out: Suitable for players who want to step back after an emotionally charged session or a run of losses.
• 7-Day Time-Out: A full week away from the platform to reset and reflect.
• 30-Day Time-Out: A month-long pause for players who feel they need a more substantial break but are not yet ready for full self-exclusion.

4.2 What Happens During a Time-Out

While your time-out is active, you will not be able to log in to your 88xx account, make deposits, place bets, or access any gaming content. Any active bonuses will be paused for the duration of the time-out. You will not receive any marketing communications or promotional emails from 88xx during this period. Your account data and balance are securely preserved and will be accessible again once the time-out expires.

1. Log in to your 88xx account and navigate to Account Settings.
2. Select the Responsible Gaming section from the settings menu.
3. Choose Time-Out and select your preferred duration.
4. Confirm your selection — the time-out activates immediately.
5. Contact [email protected] if you need assistance or if you believe the time-out has not applied correctly.

5. Self-Exclusion

Self-exclusion is a more serious and longer-term commitment for players who recognise that their gambling has become problematic and want to stop entirely. When you self-exclude from 88xx, your account is closed and access to the platform is blocked for the chosen duration. Unlike a time-out, self-exclusion cannot be reversed before the end of the agreed period.

5.1 Self-Exclusion Options

• 3 Months: A structured three-month break with no access to 88xx.
• 6 Months: A half-year exclusion for players with more serious concerns about their gaming habits.
• 1 Year: A full twelve-month exclusion period.
• Permanent: Indefinite self-exclusion with no automatic reinstatement. Reinstatement after permanent self-exclusion requires a formal written request and a mandatory 7-day consideration period.

5.2 What Self-Exclusion Covers

Once self-exclusion is activated, 88xx will take the following steps immediately:

• Your account will be closed and login access will be blocked.
• All pending bonus offers, free spins, and promotional communications will be cancelled.
• Your registered email and phone number will be suppressed from all 88xx marketing lists.
• Any balance remaining in your account at the time of self-exclusion will be returned to your original payment method (bKash, Nagad, Rocket, Upay, or bank) within 5 business days.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. 88xx encourages all players to periodically reflect on their gaming habits and to be honest with themselves about whether gambling is remaining a healthy form of entertainment.

The following warning signs may indicate that gambling has become a problem. If you recognise several of these in yourself or someone you know, we strongly encourage you to use the tools described on this page or to reach out for professional help.

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing bigger bets to recover money lost
• Neglecting work, family, or social responsibilities due to gambling
• Feeling restless, irritable, or anxious when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to family members about the extent of your gambling
• Using gambling to escape stress, depression, or personal problems
• Repeated unsuccessful attempts to cut back or stop gambling
• Thinking about gambling constantly throughout the day
• Gambling for longer periods than originally intended

Recognising problem gambling is the first and most important step. The second step is reaching out for support — from 88xx, from a trusted person in your life, or from a professional counselling service. You do not need to face this alone.

7. Support Resources

88xx encourages any player who is concerned about their gambling to seek help promptly. While our own support team is available 24/7, we also recommend reaching out to professional organisations that specialise in gambling addiction counselling and mental health support.

8. Contact 88xx Support

If you need help activating a deposit limit, setting up a time-out, or initiating self-exclusion on your 88xx account, our player support team is available 24 hours a day, 7 days a week. We treat all responsible gaming requests with complete confidentiality and absolute urgency — these requests are always prioritised over general enquiries.

8.1 What to Say When You Contact Us

You do not need to explain yourself in detail or justify your request. Simply tell our support agent that you would like to activate a deposit limit, time-out, or self-exclusion, and specify the parameters you want. Our team will action the request immediately and confirm via email to your registered address. No questions will be asked beyond what is necessary to action your request correctly.

8.2 Responsible Gaming and Bonuses

Players who have activated self-exclusion or a time-out will not receive any bonus offers, promotional emails, or marketing messages from 88xx during the exclusion period. If you continue to receive communications after requesting exclusion, please contact [email protected] immediately so that we can investigate and correct the issue. 88xx takes these obligations seriously and has technical safeguards in place to suppress all outbound marketing to excluded players.

8.3 Our Ongoing Commitment

88xx regularly reviews its responsible gaming policies and tools to ensure they remain effective and aligned with best industry practice. We train our customer support staff to identify signs of potential problem gambling and to respond with empathy and practical assistance. If a member of our team proactively reaches out to you regarding your gaming patterns, please know that this is done in good faith and with your wellbeing as the sole motivation.

Gambling at 88xx should always be a positive experience. We are committed to making sure it stays that way for every player on our platform. 18+